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At Baby Oliver, all of our products are made with a great deal of care. We are very proud of every item that we sell and we want you to be delighted with your purchase. Please do not hesitate to contact us with any questions before or after you place your order. We would be happy to help you make a selection, answer any questions, or take your order over the phone. 110% Low Price Guarantee Buy now, shop later with our 110% Price Protection Plan. If you find an item for a lower price on another web site, catalog, or in a store within 10 days of your purchase we will refund you 110% of the difference between prices. The store or website must be an authorized retailer of the manufacturer. Please visit the web site of the manufacturer (or designer) and look in the "Where to Buy" section. Most of our designers list all of their authorized retailers. Note: Be careful shopping out there! Unauthorized, bargain basement retailers may be selling second hand, stolen, or knock-off merchandise. The item must be in stock and available in the same style, size, color, etc. If comparing shipping fees, the shipping method must be the same. This offer does not apply to auction sites. Coupons, shipping charges, duties, taxes, and surcharges will be included in the price difference calculation. Easy Price Match Request Procedure
Typical shipping costs for orders shipped within the continental United States are:
Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee. Ground Shipping Ground shipping typically takes 3 to 7 days from ship date to arrive. Note: Delivery services Do Not operate or deliver on weekends or holidays (except USPS on Saturday). Next Day Shipping and Express Orders: We would be happy to ship any in-stock item to you overnight. In-stock items are marked as "Usually ships the next business day." Please contact by telephone for express orders. 2nd Day: Item will arrive two business days after it is shipped. For example, on an item marked "Will ship next business day":
3 Day: Item will arrive three business days after it is shipped. For example, on an item marked "Will ship next business day":
Orders Shipped Outside the U.S. Most store items can be shipped to Canada. You will be notified via email if an item you have chosen is not available to ship outside the United States. Canadian ground shipping charges will be calculated and added to the order at the time of shipment. If the shipping charges exceed 25% of the order sub-total, you will be notified via email prior to shipment. Canceling an Order Orders are processed and shipped as soon as they are received and in most cases can not be canceled. When you receive your item, use our return procedure to return the order. Sorry, all shipping fees and gift wrap fees are non-refundable. Note: refused deliveries will be charged for the original shipping fees plus a 10% handling fee. If you need to cancel a custom made item, refer to the Custom Made Orders policy below. Custom Made Orders Items made to your specifications such as custom crib sets, personalized items, and furniture, require payment in full at the time that the order is placed. Because these items are hand-crafted to your specifications, we are not able to accept returns on these items. Custom orders may be canceled for a full refund within 72 hours of the order being placed. Please contact us at returns@babyoliverboutique.com to cancel a custom order. All sales become final after 14 days. Charges On all standard orders, your account is only charged when your order actually ships. On custom made orders, your account is charged at the time the order is entered. We will never charge you hidden fees. You will always be clearly notified in advance of your charges via the shopping cart checkout screen or by email. As we are an Oregon based company, no sales tax will be applied to your order. All prices are in US Dollars. Defective or Damaged Items If you have received a product that you feel is defective or has been damaged in shipping, please contact us immediately via phone or email. Return Policy If you are not completely satisfied with your purchase, Baby Oliver would be happy to accept a return up to 14 days after you receive the item(see the following for exceptions). Items must be returned to Baby Oliver in new, unused condition, and be in original packaging, with all tags attached. Returns must be post marked within 14 days of your receipt of the item(s). Undeliverable shipments, refused deliveries, and unauthorized returns will be charged for the original shipping fees plus a 25% handling fee. Shipping fees and gift wrap fees are non-refundable. For free shipping offers, shipping fees will be deducted from your refund. Shipping fees are calculated at 10% of your original order amount. Most of our products don't have restocking fees. Products that have restocking fees will be noted as such in their descriptions (next to the order button). The following items are non-returnable: items purchased on sale, fabric, custom made items, House Inc. products, Rachel Ashwell® Shabby Chic® products, Oopsy daisy products, furniture, personal hygiene items, and personalized items. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s). Exchanges We process all exchanges as returns. Return the items you do not wish to keep and place a new order for the replacement items at your convenience. Hassle-Free Return Procedure To return an item, just use the three step procedure below. You don't need to contact us, but if you have any questions please don't hesitate to do so.
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